FAQ - VoIP


Coming soon.

Coming soon?

Coming soon.

A 'No Service' error message on your Aastra phone may be a 'true' message or a 'false' message. It was 'true' at the time the phone created the error message but the phone may have reestablished service prior to the error message being replaced with the normal phone display (your name and ext number).

The 'No Service' error message is usually the result of a temporary loss of Internet connectivity. It could only be for several milliseconds (ms) or 1/2 second. This will not be obvious to you on your computer even if you are surfing or sending and/or receiving email. The processes on your computer will just be a bit slower but it would be unusual for you to even notice the change in speed.

Your phones is configured to call and register with our PBX server every 60 seconds. It should re-register on its own. When it does, the 'No Service' error message will be replaced by the normal phone display. Sometimes the phone will take 2 cycles - or 120 seconds to re-register.

To test to see if your phone has service:

  • Dial *55. If you hear Music on Hold, your phone has service.
  • If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
  • If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
  • Select 'Restart Phone' and confirm "Restart Phone'
  • Wait for your phone to restart and if the normal phone display reappears, you have service.

Coming soon.

Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Prices are in Canadian dollars and do not include applicable taxes.

Prices are subject to change without prior notice.

ABCDEFGHIJKLMNOPQRSTUVWYZ

 Country Reg. Mob.   Country Reg. Mob. 
 
A
 
Afghanistan 0.90 1.29 Antigua / Barbuda 0.24 0.24
Albania 0.20 0.32 Argentina 0.08 0.27
Algeria 0.24 0.28 Armenia 0.15 0.36
American Samoa 0.15 0.15 Aruba 0.24 0.32
Andorra 0.10 0.39 Ascension Is. 1.19
Angola 0.25 0.41 Australia 0.05 0.28
Anguilla 0.24 0.29 Austria 0.04 0.41
Antarctica – Casey 1.69 Azerbaijan 0.27 0.31
Antarctica – Scott 2.79
 
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B
 
Bahamas 0.12 0.10 Bolivia 0.16 0.20
Bahrain 0.29 0.27 Bosnia & Herzegovina 0.27 0.47
Bangladesh 0.21 0.12 Botswana 0.16 0.44
Barbados 0.26 0.36 Brazil 0.10 0.22
Belarus 0.37 0.40 British Virgin Is. 0.22
Belgium 0.04 0.54 Brunei 0.12 0.12
Belize 0.28 0.37 Bulgaria 0.14 0.41
Benin 0.19 0.32 Burkina Faso 0.31 0.44
Bermuda 0.14 0.14 Burundi 0.18 0.29
Bhutan 0.28 0.28
 
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C
 
Cambodia 0.41 0.14 Comoros/Mayotte Is. 0.55 0.55
Cameroon 0.29 0.33 Congo 0.22 0.20
Cape Verde Is. 0.44 0.41 Cook Is. 0.99 1.03
Cayman Is. 0.20 0.49 Costa Rica 0.11 0.11
Central African Rep. 0.96 Croatia 0.11 0.32
Chad 0.41 0.37 Cuba 1.59 1.50
Chile 0.05 0.27 Curacao 0.22 0.24
China 0.04 0.04 Cyprus (South) 0.10 0.22
Christmas Is. 0.88 Cyprus (North) 0.22 0.36
Cocos Is. 0.88 Czech Republic 0.06 0.28
Colombia 0.12 0.23
 
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 Country Reg. Mob.   Country Reg. Mob. 
 
D
 
Denmark 0.06 0.35 Dominica 0.28 0.36
Diego Garcia 1.61 Dominican Republic 0.15 0.23
Djibouti 0.61 0.62 Dubai 0.36 0.36
 
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E
 
East Timor 1.02 1.89 Equatorial Guinea 0.36 0.33
Ecuador 0.20 0.42 Eritrea 1.29
Egypt 0.27 0.23 Estonia 0.09 0.58
El Salvador 0.15 0.18 Ethiopia 0.48 0.48
 
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F
 
Falkland Is. 1.21 France 0.04 0.27
Faroe Is. 0.34 0.25 French Guiana 0.25 0.37
Fiji 0.38 0.41 French Polynesia 0.35 0.32
Finland 0.07 0.30
 
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G
 
Gabon 0.19 0.22 Grenada 0.30 0.44
Gambia 0.48 0.48 Guadeloupe 0.12 0.49
Georgia 0.15 0.25 Guam 0.10
Germany 0.04 0.40 Guantanamo Bay 1.49
Ghana 0.16 0.25 Guatemala 0.19 0.20
Gibraltar 0.20 0.35 Guinea 0.24 0.26
Greece 0.05 0.29 Guinea-Bissau 1.09 1.09
Greenland 0.74 0.77 Guyana 0.45 0.45
 
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 Country Reg. Mob.   Country Reg. Mob. 
 
H
 
Haiti 0.43 0.39 Hong Kong 0.04 0.04
Honduras 0.48 0.48 Hungary 0.08 0.39
 
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I
 
Iceland 0.10 0.37 Ireland 0.06 0.39
India 0.19 0.23 Israel 0.09 0.21
Indonesia 0.15 0.22 Italy 0.04 0.49
Iran 0.20 0.41 Ivory Coast 0.25 0.31
Iraq 0.49 0.45
 
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J
 
Jamaica 0.24 0.37 Jordan 0.23 0.28
Japan 0.06 0.24
 
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K
 
Kazakhstan 0.22 0.24 Kosovo 0.14 0.39
Kenya 0.31 0.46 Kosovo / Monaco 0.33
Kiribati / Gilbert Is. 1.19 1.19 Kuwait 0.15 0.19
Korea (North) 0.81 Kyrgyzstan 0.18 0.16
Korea (South) 0.06 0.11
 
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 Country Reg. Mob.   Country Reg. Mob. 
 
L
 
Laos 0.16 0.16 Libya 0.36 0.37
Latvia 0.20 0.33 Liechtenstein 0.11 0.89
Lebanon 0.18 0.33 Lithuania 0.15 0.29
Lesotho 0.37 0.41 Luxembourg 0.08 0.37
Liberia 0.43 0.45
 
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M
 
Macau 0.10 0.10 Mexico 0.15 0.29
Macedonia 0.25 0.39 Micronesia 0.41
Madagascar 0.35 0.35 Midway Is. 3.23
Malawi 0.24 0.29 Moldova 0.20 0.31
Malaysia 0.07 0.10 Monaco 0.11 0.29
Maldives 0.39 0.37 Monaco / Kosovo 0.59
Mali 0.31 0.41 Mongolia 0.31 0.31
Malta 0.22 0.59 Montenegro 0.37 0.58
Marshall Is. 0.49 Montserrat 0.29 0.27
Martinique / Fr. Antilles 0.15 0.51 Morocco 0.31 0.44
Mauritania 0.39 0.36 Mozambique 0.21 0.29
Mauritius 0.29 0.23 Myanmar 0.53 0.49
Mayotte Is. / Comoros 0.49 0.49
 
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N
 
Namibia 0.19 0.37 New Zealand 0.04 0.38
Nauru 1.89 2.69 Nicaragua 0.25 0.49
Nepal 0.51 0.51 Niger 0.21 0.21
Netherlands 0.04 0.41 Nigeria 0.15 0.36
Neth. Antilles 0.22 0.24 Niue Island 1.39 1.49
Neth. Antilles - Curacao 0.22 0.24 North Korea 0.88
Neth. Antilles - St. Maarten 0.22 0.24 Norfolk Is. 1.99 1.99
Nevis & St. Kitts 0.29 0.29 Norway 0.06 0.29
New Caledonia 0.46 0.42
 
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O
 
Oman 0.31 0.29
 
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 Country Reg. Mob.   Country Reg. Mob. 
 
P
 
Pakistan 0.29 0.33 Peru 0.12 0.39
Palau 0.69 Philippines 0.21 0.29
Palestine – Pal Tel 0.36 0.33 Pitcairn Is. 15.84       
Palestine 0.29 0.39 Poland 0.02 0.39
Panama 0.15 0.23 Portugal 0.04 0.48
Papua New Guinea 1.29 0.99 Puerto Rico 0.04
Paraguay 0.25 0.22
 
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Q
 
Qatar 0.39 0.49
 
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R
 
Reunion Is. 0.24 0.44 Russia 0.14 0.10
Romania 0.16 0.39 Rwanda 0.22 0.20
 
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S
 
Saipan / Mariana Is. 0.09 0.09 Spain 0.04 0.38
San Marino 0.09 0.19 Sri Lanka 0.23 0.19
Sao Tome & Principe 1.59 1.59 St. Helena 1.29
Saudi Arabia 0.29 0.34 St. Kitts & Nevis 0.29 0.29
Senegal 0.28 0.32 St. Lucia 0.29 0.36
Serbia 0.16 0.39 St. Maarten 0.22 0.24
Seychelles 0.20 0.24 St. Pierre & Miquelon 0.37 0.37
Sierra Leone 0.40 0.37 St. Vincent 0.28 0.36
Singapore 0.02 0.02 Sudan 0.31 0.99
Slovakia 0.14 0.33 Suriname 0.36 0.38
Slovenia 0.11 0.48 Swaziland 0.31 0.29
Solomon Is. 1.25 1.25 Sweden 0.02 0.48
Somalia 1.17 0.81 Switzerland 0.04 0.48
South Africa 0.12 0.29 Syria 0.49 0.48
South Korea 0.06 0.11
 
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 Country Reg. Mob.   Country Reg. Mob. 
 
T
 
Taiwan 0.04 0.15 Trinidad & Tobago 0.18 0.29
Tajikistan 0.25 0.22 Tunisia 0.33 0.33
Tanzania 0.37 0.37 Turkey 0.19 0.36
Thailand 0.15 0.15 Turkey – North Cyprus 0.19 0.36
Togo 0.26 0.28 Turkmenistan 0.25 0.22
Tokelau 3.99 3.99 Turks & Caicos 0.23 0.23
Tonga 0.59 0.31 Tuvalu 1.29 1.29
 
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U
 
Uganda 0.18 0.18 Uruguay 0.15 0.36
Ukraine 0.16 0.20 U.S. Virgin Is. 0.08
United Arab Emirates 0.37 0.36 Uzbekistan 0.17 0.15
United Kingdom 0.04 0.44
 
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V
 
Vanuatu 0.99 0.89 Vietnam 0.36 0.29
Vatican City 0.06 Virgin Is. (Br.) 0.22
Venezuela 0.10 0.29 Virgin Is. (U.S.) 0.07
 
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W
 
Wake Is. 1.79 Western Samoa 0.67 0.63
Wallis & Futuna 1.16
 
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Y
 
Yemen 0.24 0.25
 
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Z
 
Zaire 0.48 0.49 Zimbabwe 0.14 0.46
Zambia 0.14 0.35 Zanzibar 1.39

Yes. We offer Toll Free numbers for both Canada and the US.

A Toll Free number is an inexpensive way:

  • To track responses to specific ads and mailings. You will know exactly how many calls a particular campaign has generated in order to maximize your marketing strategy.
  • To project a professional image and improve your customers perception of your company.
  • To allow travelling employees to call into the office. No more expense accounts, no more reimbursements. Save time and money.

Yes. International Toll Free numbers allow you to create an international country specific toll free number that is forwarded to your local Toll Free number or a designated local number. Offer your international customers the ability to simplify their telecommunications.

The following country specific International Toll Free numbers are available:

Australia Hong Kong Mexico Spain
Austria Hungary Netherlands Sweden
Belgium Ireland New Zealand Switzerland
Denmark Israel Norway Taiwan
Finland Italy Portugal United Kingdom
France Japan South Africa Venezuela
Germany Malaysia South Korea

PoE or Power over Ethernet technology describes a system of transferring electrical power, along with data, to IP phones over standard twisted pair cable in an Ethernet network where it would be inconvenient or expensive to supply electrical power separately. It often doesn't require modification of existing Ethernet cabling infrastructure.

Most of the Aastra phone models we offer are 'PoE ready' which means they offer a customer a choice of electrical power options. Some models are shipped with with an AC Adapter included while others require an optional AC Adapter. You may see which models offer which options by going to Phone Pricing.

An 'AC Adapter' equipped phone will receive it's electrical power from an AC Adapter which is plugged into a conventional electrical outlet. The Internet connection to the phone is supplied by an Ethernet connection identical to that which is used to connect your PC or laptop to the Internet.

In order for your 'POE' phone to receive electrical power, you will need a PoE switch. Your phone will connect to the PoE switch and receive it's electrical power and access to the Internet from the same Ethernet cable.

Before ordering phones, you should decide how you are going to power your phones to make sure the phones you purchase will meet your needs. All the Aastra phones we offer provide you with complete flexibility. However, it is important that all the additional hardware required is included so your system will be fully functional.

If you have any questions, please contact us.

A conference extension is a dedicated extension whose only function is to facilitate conference calls. It has no voice mail or other functionality. The conference extension may be virtual or connected to a conference phone.

To access a conference call you will need:

  • The conference extension number, and
  • The conference extension password.

Let's assume the conference extension number is 100 and the conference extension password is 1000.

If you want to join a company conference call from your personal extension, just dial the conference extension number (100) from your personal extension, key in the conference extension password (1000), provide your name and you have joined the conference call.

If you want to invite a customer to join a company conference call or you want to join a company conference call and you are away from the office; just dial the company phone number, the conference extension number (100), key in the conference extension password (1000), provide your name and you have joined the conference call.

Make sure you provide the person you invite to a conference call with the conference extension number and password in advance.

If there is a problem with your Internet connection, callers will be able to access your Auto Attendant and leave you a voice mail. Customers will not be inconvenienced in any way and you will not miss any calls. Once your Internet connection is restored, you will be able to access your saved voice mail.

SaaS 44° extensions only allow calls to be made within North America. This is a security feature for our customers as International phone calls, particularly when made to mobile phones, can be very expensive. We don't want our customers to receive large and unexpected phone bills.

If you wish to make long distance calls outside North America, we can enable International long distance on all your phones or for specific extensions. Please contact us.

When you purchase a Aastra phone from SaaS 44°, we program (provision) the phone to recognize the end user before the phone is shipped. When you receive the phone, all you have to do is set it up. It will automatically find the network and boot itself up. Once the process is completed, your name and extension number should appear in the display.

There two common causes for SIP phone failure.

The first reason is that your phone may not be plugged into a live power source - whether it is powered by an AC adapter or PoE. Please check that all your power connections and the power source itself are in working order. If you have a dial tone, you have power.

The second reason is that your phone does not have access to the Internet.

If your phone is using the same network as your PC or laptop, and you can access the Internet from your computer, the problem is likely your phone. If you have a softphone installed on your PC or laptop, you can also try it to see if it is operational. If the softphone works and your phone does not, the problem is likely your phone. You can also try another working phone on your network connection. If the substituted phone works, the problem is likely your phone. If the substituted phone does not work, the problem is likely the network connection.

If your phone is on a segmented VoIP network it is a bit harder to determine whether you have access to the Internet. First check whether another phone attached to the same segmented VoIP network is also down. If it is, the problem is most likely the segmented VoIP network connections or it may also be a lack of service from your ISP. You can check this by plugging the network cable from your phone into a laptop or PC and checking whether or not you can access the Internet. If you can access the Internet on your laptop or PC, the problem is likely your phone. If not, it is likely a problem with the segmented VoIP network or the ISP.

We suggest you wait 15 or 20 minutes and then check your phone again. There are short Internet outages or other system problems over which you have no control and that are often resolved on their own within a few minutes

Once you have done all of the above and the problem has not been resolved, please contact us and we will replace the phone free of charge.

Emergency (911) Service Calls and SaaS 44° Hosted VoIP

Your SaaS 44° hosted VoIP phone system appears to operate like a traditional land line phone system. However, your hosted VoIP phone system is different as it is connected to the Internet. There are several critical issues to consider with respect to making Emergency (911) Service calls.

Emergency (911) Service

If you dial 911, you will be automatically routed to a specialized call centre that handles emergency calls. This call centre is not the Public Safety Answering Point (PSAP) that would answer a traditional land line emergency (911) call.

  • Please Note: You will be required to provide your name, telephone number,
    unit or suite number and street address to the call centre operator.

Emergency (911) Service Access

Emergency (911) Service may not be available if your Internet connection is down or your hosted VoIP service is not available. This can happen if there is power failure at your location. Emergency (911) Service may also not be available if you are calling from outside Canada.

If you change the primary business address, your access to Emergency (911) Service will change and will not work properly. Please advise SaaS 44 Inc. of any move to a new primary business address, or change of use of your hosted VoIP service, immediately. Call us at 647.476.3556 ext.222 or contact us.

  • Warning: If you fail to advise SaaS 44 Inc. of any address change,
    your ability to access Emergency (911) Service may be compromised
    putting you and your employees at risk.

Customer Emergency (911) Guidelines

SaaS 44° recommends that customers:

  • Ensure that every person using the VoIP phone system understands the Emergency 911 Service limitations. We suggest you incorporate this information into your employee Health and Safety Training program, Employee Manual and include it as part of any new employee orientation;
  • Affix the supplied warning stickers to your VoIP routers, switches and SIP phones;
  • Have a backup power supply, such as UPS, in the event of a power outage or an Internet outage;
  • Advise SaaS 44 Inc. immediately if you change your primary business location. If you fail to do so and you are unable to speak during a 911 call, the emergency operator may assume that you are at the last registered address;
  • Are prepared to confirm the location and call back number with the emergency operator who answers the Emergency (911) Service call as the emergency operator may not have this information;
  • Stay connected during a 911 call until you are advised to hang up by the Emergency 911 Service operator; and
  • Call Emergency 911 Service again if you are disconnected.

To access your voice mail:

  • Dial *98,
  • Key in your extension number,
  • Key in your password, and
  • Press 1 to access your voice mail.

When you are listening to your message, you may:

  • Press 4 to play a previous message,
  • Press 5 to repeat the current message,
  • Press 6 to play the next message,
  • Press 7 to delete the current message,
  • Press 8 to forward the message to another voice mailbox, or
  • Press 9 to save the message in a folder.

At any time you can:

  • Press * for Help, or
  • Press # to Exit.

Note: In order to access voice mail setup you will need to log in. By default your PIN is the same as your extension number. If your extension number is 1001, then your voice mailbox number is 1001 and your password is also 1001. Please consider changing the default PIN for your own security and privacy. Once you have successfully logged into your voice mail, you will have the option to record your unavailable message and access other options.

To set up your voice mail:

  • Dial *98,
  • Key in your extension number,
  • Key in your password (same as your extension, if this is the first time),
  • Press 0 to go to the voice mailbox options,
  • Press 1 to record your unavailable message,
  • Press the # key and follow the voice prompts to re-record
    or accept your unavailable message,
  • Press 3 to record your name,
  • Press the # key and follow the voice prompts to re-record
    or accept your name,
  • Press 4 to change your password, and
  • Press the # key and follow the voice prompts to reject
    or accept your new password.

At any time you can:

  • Press * for Help, or
  • Press # to Exit.

This outline will guide you through the setup of your Auto Attendant / Main Greeting and other greetings and messages.

The standard greeting is:

For additional greetings and messages:

The number pressed by the customer is forwarded to a specific extension:

Auto Attendant or Main Greeting

This is the first greeting your callers will hear. Customers usually have a recorded message similar to: 'Thank you for calling 'Our Company'. If you know the extension of the person you wish to reach, please dial it now. Otherwise press 1 for Sales (or Reception or your choice); 2 for our Office Hours (or your choice); 3 for our Location (or your choice); and so on.

In your Main Greeting, we suggest you include the following sentence - 'Please press the # key to search the company directory by first or last name.'

The # key option allows your callers to search the company directory simply by pressing 3 letters on the telephone key pad. For example, if your caller is looking for 'John Doe', they could press 'Joh' or '564' and for Jane Smith, they could press 'Smi' or '764'. This option works well if your company directory consists of more than 5 employees.

Record your Auto Attendant or Main Greeting:

  • Dial *44,
  • You will be prompted for your password (provided by SaaS 44°),
  • Key in the password,
  • You will hear a brief introduction,
  • Press 1 to record,
  • After the beep, start recording your main greeting, and
  • When you have finished recording, press the # key,

You now have 3 options,

  • To hear your main greeting, press 1,
  • If you are happy with it and wish to save it, press 2, or
  • If you wish to re-record your main greeting, press 3 and
    follow the prompts which will take you through the process again,
  • When you press 2, you are finished.

You can hang up or wait for the setup options to announce again to assist you in recording additional greetings or messages.

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Additional Greetings or Messages

There are 9 additional message boxes where you can record greetings and messages – your office hours, your location, daily specials and event schedules – whatever information you feel would be helpful to your customers.

Record a message or greeting:

  • Dial *44,
  • You will be prompted for your password (provided by SaaS 44°),
  • Key in the password,
  • You will hear a brief introduction,
  • Press 2 (or 3 or 4, etc.) to record,
  • After the beep, start recording your message or greeting, and
  • When you have finished recording, press the # key,

You now have 3 options,

  • To hear your new message or greeting, press 1,
  • If you are happy with it and wish to save it, press 2, or
  • If you wish to re-record your new message or greeting, press 3 and
    follow the prompts which will take you through the process again,
  • When you press 2, you are finished.

You can hang up or wait for the setup options to announce again to assist you in recording additional messages or greetings.

Note: Once you have added a new message to your inventory of messages and greetings you will need to re-record your Auto Attendant / Main Greeting to advise your customers to press the number where the new message or greeting is located.

In oder to avoid recording over an existing message or greeting that you want to save, we suggest you keep a record of what messages are in which message boxes. If you wish to change the message in a particular message box just record over it.

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Forward Caller to a Specific Extension

In your Auto Attendant / Main Greeting you may want your customers to press 1 for Reception, 2 for Sales and 3 for Shipping. If your intention is to forward the caller to a particular phone (extension) then you will need to contact us and provide us with the number the customer will press and the number of the extension where the call is to be forwarded.

When you are recording a message or greeting you can:

  • Press * for Help, or
  • Press # to Exit.

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SaaS 44° recommends the Bria softphone which is available for Windows, Mac and Linux operating systems as well as iPhones, iPads, supported Android phones and supported Android tablets.

  • Bria versions - please follow instructions at Counterpath site.

Note: If you are purchasing Bria for your PC, smartphone or tablet you must purchase and install the optional G.729 codec license or the SaaS 44° hosted VoIP service will not work on your device.

Download and install Bria on your PC, laptop, tablet or smart phone following the instructions provided by Counterpath.

SIP account set up instructions for SaaS 44° can be found here. Please note these instructions are for PC and laptop set up. Smartphone set up is similar but will vary depending on the smartphone or tablet model and cell service provider.

All calls made or received on your Bria softphone will be considered data transfer on your internet or cell plan.

Bria Desktop SIP Account Set Up

To configure Bria to access the SaaS 44° hosted VoIP system you will need to create a SIP Account.

  • Open Bria and the softphone will appear on your desktop,
  • Place your cursor over the word Bria, click and choose Account Settings, and
  • Click Add and create your SIP profile.

You will need to input the following information:

Account Settings

  • Account Name: Your Choice
  • Protocol: SIP
  • User ID: Provided by SaaS 44°
  • Domain: 207.112.15.86
  • Password: Provided by SaaS 44°
  • Authorization name: Same as User ID
  • Check the box beside Register with domain and receive incoming calls,
  • Send outbound via: Domain, and
  • Click Apply and OK.

We recommend that you leave the rest of the SIP Account settings in the default configuration.

Headset Set Up

The best user experience requires the use of a headset and a wired internet connection.

To setup your softphone for headset use:

  • Open Bria and the softphone will appear on your desktop,
  • Place your cursor over the word Bria, click and choose Preferences,
  • Open Devices,
  • In Headset Mode settings, make your headset the default device from the drop down menus labelled Speaker and Microphone, and
  • Click Apply and OK.

Audio Codecs Set Up

To setup audio codecs:

  • Open Bria and the softphone will appear on your desktop,
  • Place your cursor over the word Bria, click and choose Preferences,
  • Open Audio Codecs, and
  • Adjust codecs in Selected Codecs to include G.729, G.711uLaw and G.711aLaw,
  • Move all other codecs to Codecs, and
  • Click Apply and OK.

Note: You must include G.729 in the list of Selected Codecs or your Bria softphone will not work with the SaaS 44° hosted VoIP system.

Option and Function Setup

There are other options you may wish to enable or disable. We suggest that if you are not sure what an option will do if it is enabled or disabled, you proceed using the default configuration. If you change the options or functionality of Bria the changes disable your phone please re-install Bria and start over. We do not provide support for Bria softphones other than to assist you with the initial set up.

User Guides and Support

There are excellent User Guides and support for all desktop and smart phone versions of Bria available at Counterpath.

A softphone is a software program for making telephone calls over the Internet using a PC or laptop rather than using a SIP phone. A softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone on your desktop, with a display panel and buttons with which the user interacts. A softphone is usually used with a headset connected to the sound card of the PC, or with a USB phone.

Softphone Download and Installation

Softphone Setup

An IP phone uses Voice over Internet technologies allowing telephone calls to be made over an IP network such as the Internet instead of the ordinary PSTN system. Calls can made over the Internet or over a private IP Network. The phones use Session Initiation Protocol (SIP). An IP phone can be a software based softphone or a purpose built hardware device that looks and operates like an ordinary telephone or cordless phone.

SaaS 44° features Aastra SIP Phones as we feel they offer the best value and performance available. Aastra products have been specifically engineered to operate on our hosted VoIP infrastructure. Our goal is to provide you with the best sound quality and SIP functionality.

The following is a list of the area codes and cities serviced by SaaS 44° Hosted VoIP.

204 Winnipeg
250 Victoria
306 Regina
403 Calgary
418 Quebec City
416/647 Toronto
514 Montreal
519 Cambridge, London, Kitchener-Waterloo and Windsor
613 Ottawa, Kanata, Stittsville and Kingston
604 Vancouver, Burnaby, New Westminster, North Vancouver,
Surrey and Richmond
780 Edmonton
819 Hull and Gatineau
902 Halifax and Dartmouth
905 Burlington, Brampton, Hamilton, Mississauga, Niagara Falls,
Oakville, Oshawa, St. Catharines, Thornhill and Unionville