FAQ - Network


Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.