FAQ - Customer Care


All phones and VoIP accessory orders will be shipped in accordance with the shipping option selected at the time of purchase.

All items shipped by SaaS 44 Inc., or by third parties on our behalf, are subject to the laws applying to common carriers. Title for the items passes to you upon our or our agents delivery to a common carrier. You are advised to insure your order against risk of loss or damage.

Zimbra

There are two ways to implement a Zimbra free trial.

The first approach provides you with you(@)yourcompany.saas44.com domain. You will have access to all Zimbra features and functionality. It is the quickest and easiest way to create a hands on experience. Your existing email process is not altered in any way. You simply forward your email from your you(@)yourcompany.com to your you(@)yourcompany.saas44.com email address. You can also send mail from your you(@)yourcompany.saas44.com email address and it will appear to have been sent from you(@)yourcompany.com.

The second approach requires you to change your MX record and point it to the SaaS 44° email servers. You will receive your email at you(@)yourcompany.com. We suggest that you select this option if you feel that there is a good chance that you will choose to remain a SaaS 44° customer at the completion of the free trial. More work is involved for you to set this process up and if you choose not to proceed, more work is involved for you to transfer back to your old process or move on to another process.

Once your order has been processed, you will receive an email with complete instructions as to how to proceed.

Hosted VoIP

You will be provided with a phone number in the area code of your choice. A free trial profile will be set up which provides complete functionality for three extensions. You will be able to set up your Auto Attendant, voicemail and other features.

We recommend you install and use softphones during the free trial period. We do not supply "loaner" SIP phones.

You will be able to make calls anywhere in North America but the account will be subject to a $10.00 maximum. The ability to make International long distance calls will be disabled.

Once your order has been processed, you will receive an email with complete instructions as to how to proceed.

We are located in Toronto, Ontario, Canada.

The location of our head office is 43° 71' N and 79° 24' W.

The name SaaS 43° 71' N does not roll off the tongue easily so we just rounded the latitude up to 44°.

SaaS 44° will notify you of your refund by email as soon as we have cancelled your service and we have confirmed that your data has been migrated to the place of the your choosing. You can expect a refund in the same form of payment originally used for purchase within 10 to 15 business days after the cancellation of service or the transfer of data, whichever occurs last.

The following is a list of the area codes and cities serviced by SaaS 44° Hosted VoIP.

204 Winnipeg
250 Victoria
306 Regina
403 Calgary
418 Quebec City
416/647 Toronto
514 Montreal
519 Cambridge, London, Kitchener-Waterloo and Windsor
613 Ottawa, Kanata, Stittsville and Kingston
604 Vancouver, Burnaby, New Westminster, North Vancouver,
Surrey and Richmond
780 Edmonton
819 Hull and Gatineau
902 Halifax and Dartmouth
905 Burlington, Brampton, Hamilton, Mississauga, Niagara Falls,
Oakville, Oshawa, St. Catharines, Thornhill and Unionville

Zimbra Mobile is compatible with all Windows Mobile 5+ devices that support ActiveSync. You will be able to sync email, contacts, calendar and tasks.

SaaS 44° supports all mobile devices found on the the list below titled "Devices Natively Compatible with Zimbra Mobile".

SaaS 44° also supports Zimbra/BlackBerry sync.

SaaS 44° does not support Symbian S60/S80 OS and Palm OS mobile devices found on the the list above. However, if a customer wishes to sync with one of these devices, we will enable Zimbra Mobile on the customers MB. The customer will be responsible for configuring and supporting the mobile sync. The customer will also pay the monthly mobile sync subscription. There will be no activation fee.

Yes. SaaS 44° can enable Zimbra Mobile to sync with your iPhone. It will sync all your data including email, contacts, calendar and tasks. There will be an activation charge and a monthly subscription for Zimbra/iPhone sync.

You can also access Zimbra on your iPhone web browser wherever you have wireless Internet access. As this service is not provided by SaaS 44° there is no charge.

You can also enable push mail for your Zimbra email at you(@)yourcompany.com using your your Mobile Device Service Providers UI. As this service is not provided by SaaS 44° there is no charge.

SaaS 44° charges an activation fee for each Zimbra mailbox (MB), BlackBerry sync, Zimbra mobile sync, Zimbra Archiving and Discovery (ZAD) mailbox (MB) and every Hosted VoIP extension purchased.

SaaS 44° believes that charging an activation fee is preferable to locking a customer into a long term contract where “activation fees” are simply built into and spread over the life of the long term contract. In addition, activation fees assist SaaS 44° implement infrastructure upgrades, support additional systems resources and ensure quality service and support.

Activation fees cover the following services:

  • Email migration assistance to help you move your email to our servers, including IMAP sync service, as required,
  • Configuration of mobile devices to sync with our servers, as required,
  • Configuration of Zimlets, as required,
  • Configuration of ZAD mailboxes, as required, and
  • Configuration of the Auto Attendant (IVR) and extensions, as required.

We offer every new customer a 30 day free trial. You are free to cancel your service, without charge, at any time during the 30 day free trial period.

SaaS 44° will charge you a $1.00 deposit for each Zimbra mailbox (MB) and a $5.00 deposit for each Hosted VoIP extension in order to verify your credit card and to bind you to SaaS 44°'s Terms of Use, Privacy Policy and Service Level and Support Agreement.

On day 31, SaaS 44° will invoice and charge all outstanding activation fees together with the month 2 subscription for each service you purchased. On your first invoice, you will receive a credit for your initial deposit.

If you decide during the first 30 days that you do not wish to continue, we will refund your deposit in full.

One! We are serious when we say we are committed to supporting your business.

Every account requires at least one MB to allow the domain administrator to control the domain configuration and settings, and to receive email. There is no maximum number of MB's.

You can request up to 25 MB's at the time you sign up. If you require more than 25 MB's, please contact support(@)saas44.com or contact sales(@)saas44.com. We would like to opportunity to communicate with you directly as there may be ways we can assist you in making the transition from your current environment to our hosted environment more efficient and seamless.

At the present time, SaaS 44° is focusing all it's efforts and expertise on creating the best Hosted Zimbra and Hosted VoIP environments in Canada.

We have plans to add additional hosted applications when we are satisfied that we can do so without compromising the quality of our existing services. We may offer website and DNS hosting at some future time as they are complimentary to the business we are in.

For DNS hosting SaaS 44° recommends easyDNS Technologies. The owners of SaaS 44° have been in the IT business for many years and have always found easyDNS to be knowledgeable and professional.

We are not in a position to recommend a web hosting company at this time.

We know that not all of our customers will want to be responsible for their own support. For them, we created a Fully Managed Services option.

Our commitment to customer success extends beyond our applications to include full and comprehensive support. If you opted for Fully Managed Services, support is available to every employee. If you opted for Hosted Services, support is only available to your authorized domain administrator.

The scope of support includes the following:

  • Emergency response based on the priority the customer assigns to tickets (from within 1 hour to 48 hours),
  • Troubleshooting and diagnostics of client side issues with respect to the ZCS web client (we recommend using the latest version of Firefox as your web browser client),
  • Troubleshooting and diagnostics of client side issues in supported mail client - Outlook 2003/2007, Eudora or Thunderbird under XP or Vista or Mac Mail, Eudora or Thunderbird under OS X 10.4 or 10.5,
  • Occasional remote control and screen sharing sessions to expedite troubleshooting,
  • Troubleshooting and diagnostics of client side issues with ZCS sync connectors and related mobile device issues,
  • Identification of the optimal resources to solve issues, such as knowledgebase articles,
  • ZCS bug identification and submission, or
  • Escalation to the Systems, Operations or Sales departments as needed.

The scope of support does NOT include the following:

  • Troubleshooting or assisting with software or services classified by Zimbra or SaaS 44° as "beta",
  • Helping to troubleshoot or reinstall a customers operating system or unrelated application,
  • Complex transitions requiring SaaS 44°'s expertise with respect to planning and performing hands on migration of email, or
  • Programming, ZCS training or complex IT services which may, however, be available as Consulting Services. Please contact sales(@)saas44.com.

Contact the SaaS 44° support team by email at support(@)saas44.com.