FAQ - Mobile Devices


To restore selected BlackBerry databases to your Blackberry:

  • Open Blackberry Desktop Manager by clicking the BlackBerry Desktop Manager icon.,
  • Using the USB cable, connect your BlackBerry to your PC or laptop,
  • Verify the main screen displays both the PIN # and the word Connected,
  • If it does, select Backup and Restore,
  • To selectively restore data click the Advanced button.

The screen should display Desktop File Databases (backup files) on the left side and the Device Databases (BlackBerry) on the right side.

  • If the left is blank, click on File (upper left corner of the screen), click Open, and select the Backup File you wish to use for the restore.
  • Select the individual databases you want to restore from the left hand table and then click on the right arrow button.

Note: If the arrow button and the Database name are gray, then the Device Database is currently read only. Device Databases such as Address Book, Calendar, Memo, and Tasks are read only when wireless synchronization is turned on. Disconnect the BlackBerry and turn off the wireless synchronization for the specific database(s) you want to restore.

For example, to disable synchronization for Address Book, enter the Address Book on the BlackBerry and bring up the Options menu. If its been activated for Enterprise Services, there should be a wireless synchronization option. Set this to No to allow Desktop Manager to restore from your backup file. When you access the Backup/Restore (Advanced) screen again, Address Book should be displayed in black font on both sides of the screen and the right arrow will allow you to restore the Address Book Desktop File Database to the BlackBerry. Once the restore is complete, return to Address Book Options on the BlackBerry and reset the Wireless Synchronization for Address Book to Yes.

Please Note: This procedure is ONLY required if you have previously carried out an Enterprise Activation on the BlackBerry. If you have never done an Enterprise Activation on the BlackBerry or it is a new Blackberry, please go directly to the Zimbra/BlackBerry Enterprise Activation instructions.

Warning: All data, third party applications and custom settings on the device will be erased. Please back up your data using your Blackberry Desktop Manager before proceeding. Please follow the restore BlackBerry data instructions after you have completed Enterprise Activation.

Note: If you have turned on Content Protection, the process for deleting all the data on the BlackBerry device can take up to an hour to complete. Do not remove the battery from the BlackBerry device while data is being deleted.

To wipe your BlackBerry:

  • Select the Settings icon (if applicable to your BlackBerry),
  • Or, select the Options icon,
  • Scroll to and select Security Options,
  • Scroll to and select General Settings,
  • Press the menu key, select Wipe Handheld,
  • The BlackBerry will confirm that your data will be erased. Select Continue, and
  • Enter blackberry to confirm the BlackBerry wipe.

The BlackBerry will wipe and then reboot itself. The procedure can take a few minutes. Once the reboot is completed, go to the BlackBerry/Zimbra Enterprise Activation instructions.

There is a comprehensive guide to setting up mobile devices at the Zimbra wiki.

Zimbra Mobile is compatible with all Windows Mobile 5+ devices that support ActiveSync. You will be able to sync email, contacts, calendar and tasks.

SaaS 44° supports all mobile devices found on the the list below titled "Devices Natively Compatible with Zimbra Mobile".

SaaS 44° also supports Zimbra/BlackBerry sync.

SaaS 44° does not support Symbian S60/S80 OS and Palm OS mobile devices found on the the list above. However, if a customer wishes to sync with one of these devices, we will enable Zimbra Mobile on the customers MB. The customer will be responsible for configuring and supporting the mobile sync. The customer will also pay the monthly mobile sync subscription. There will be no activation fee.

Yes. SaaS 44° can enable Zimbra Mobile to sync with your iPhone. It will sync all your data including email, contacts, calendar and tasks. There will be an activation charge and a monthly subscription for Zimbra/iPhone sync.

You can also access Zimbra on your iPhone web browser wherever you have wireless Internet access. As this service is not provided by SaaS 44° there is no charge.

You can also enable push mail for your Zimbra email at you(@)yourcompany.com using your your Mobile Device Service Providers UI. As this service is not provided by SaaS 44° there is no charge.

Yes. SaaS 44° can enable Zimbra/BlackBerry sync. It will sync all your data including email, contacts, calendar and tasks. There will be an activation charge and a monthly subscription for Zimbra/BlackBerry sync.

Please note that the Zimbra/BlackBerry sync is a beta offering and therefore support will not be provided once you have completed your Zimbra/BlackBerry Enterprise Activation. Please also note that several SaaS 44° staff are using the same Zimbra/BlackBerry sync service we are offering to customers without any significant issues. Zimbra is developing an updated Zimbra/BES connector which is scheduled for release in late 2008.

You can also enable push mail access for your Zimbra email at you(@)yourcompany.com using your your Mobile Device Service Providers web client. As this service is not provided by SaaS 44° there is no charge.

Before you start your SaaS 44° Zimbra/Blackberry Enterprise Activation, we recommend you back up your BlackBerry data to your BlackBerry Desktop Manager.

We also recommend you backup your BlackBerry data on a regular basis in order to save changes made to your BlackBerry user profiles, custom settings and other features that are not part of the Zimbra/BlackBerry sync process.

Please Note: If this is the first Enterprise Activation done on the Blackberry, please proceed. If the BlackBerry has a prior Enterprise Activation and has not been wiped, it will be necessary to wipe the BlackBerry before continuing.

The Zimbra/BlackBerry Enterprise Activation procedure is as follows:

  • Open the BlackBerry Settings or Options icon on the Blackberry desktop,
  • Open Advanced Options,
  • Open Enterprise Activation,
  • Enter your Zimbra Collaboration Suite email address,
  • Enter the 4 character Zimbra Collaboration Suite/BlackBerry
    sync login password sent to you by SaaS 44°,
  • Open menu and select Activate, and
  • Wait until activation completes.

Please Note:

Activation

Occasionally the activation process will take two, and sometimes three, attempts before it is successful. Wireless processes are sensitive to signal strength and other factors outside our control. We recommend you obtain as strong a signal as possible (4 or 5 bars) and that the BlackBerry remain stationary until the sync is completed.

Activation typically takes from 15 minutes to an hour depending on the amount of data being synced. During the activation process it is best not to make or answer phone calls as it may interfere with the activation process.

If your initial activation is not successful, please repeat the process again several more times. Please double check that your email address and login password are correct before each attempt. If you are not successful after 3 attempts, please contact support(@)saas44.com.

Please note that the Zimbra Collaboration Suite/BlackBerry sync login password sent to you by SaaS 44° is valid for 72 hours. If you have not completed your activation within 72 hours, contact us and we will provide you with a new password.

BlackBerry Email

Your BlackBerry email folders will be populated with all email received and sent after the date and time of activation. We can not sync your email archive.

You control how long the email is retained on your BlackBerry. Go to your Messages icon, open Messages, open Messages Options, open General Options, scroll down to Keep Messages and choose Change Option and set the time frame that suits your needs.

Your Zimbra email is sent to your BlackBerry Messages Inbox. A separate mailbox icon for you(@)yourcompany.com will not be created on your BlackBerry home screen.

If you have a push email profile set up for your you(@)yourcompany.com email, you will want to delete that profile at your Mobile Device Service Providers UI to avoid receiving two copies of every email sent to you at your you(@)yourcompany.com email address.

All other push email profiles set up on your BlackBerry at your Mobile Device Service Providers UI will continue to operate as before.

BlackBerry Address Book

Your you(@)yourcompany.com Address Book will be synced with to your BlackBerry Address Book and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra Address Book and all changes will be synced.

BlackBerry Calendar

Your you(@)yourcompany.com Calendar will be synced with to your BlackBerry Calendar and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra calendar and all changes will be synced.

BlackBerry Tasks

Your Zimbra Tasks will be synced with to your current BlackBerry Tasks and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra Tasks and all changes will be synced.

Data Charges

Data transfer charges are not part of your SaaS 44° monthly subscription. They are based on the plan you have with your Mobile Device Service Provider. The average to moderate user of the Zimbra/BlackBerry sync will add about 3 to 4 MB's of additional data transfer each month to their current level. It may be substantially more if you receive and open large attachments. Therefore, you may wish to take steps to adjust your data plan with your Mobile Device Service Provider.