FAQ

  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.
  • : Function split() is deprecated in /home1/saasfouf/public_html/saas44_prod/modules/i18n/i18nstrings/i18nstrings.module on line 617.

  • Open your Zimbra web mail client.
  • Go to 'Preferences' > 'General'.
  • In the 'Login Options' section you will see 'Change Password'.
  • Click 'Change Password'.
  • A screen will pop up.
  • Enter your 'Old (current) Password'.
  • Enter your 'New Password'.
  • Enter your new password again to 'Confirm' your new password.
  • Click 'Change Password'.

Note: All SaaS 44° Zimbra passwords must be 8 characters
long and include at least one capital letter and one number.

LAN (1)

Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Network (1)

Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

A 'No Service' error message on your Aastra phone may be a 'true' message or a 'false' message. It was 'true' at the time the phone created the error message but the phone may have reestablished service prior to the error message being replaced with the normal phone display (your name and ext number).

The 'No Service' error message is usually the result of a temporary loss of Internet connectivity. It could only be for several milliseconds (ms) or 1/2 second. This will not be obvious to you on your computer even if you are surfing or sending and/or receiving email. The processes on your computer will just be a bit slower but it would be unusual for you to even notice the change in speed.

Your phones is configured to call and register with our PBX server every 60 seconds. It should re-register on its own. When it does, the 'No Service' error message will be replaced by the normal phone display. Sometimes the phone will take 2 cycles - or 120 seconds to re-register.

To test to see if your phone has service:

  • Dial *55. If you hear Music on Hold, your phone has service.
  • If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
  • If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
  • Select 'Restart Phone' and confirm "Restart Phone'
  • Wait for your phone to restart and if the normal phone display reappears, you have service.

Coming soon.

A 'No Service' error message on your Aastra phone may be a 'true' message or a 'false' message. It was 'true' at the time the phone created the error message but the phone may have reestablished service prior to the error message being replaced with the normal phone display (your name and ext number).

The 'No Service' error message is usually the result of a temporary loss of Internet connectivity. It could only be for several milliseconds (ms) or 1/2 second. This will not be obvious to you on your computer even if you are surfing or sending and/or receiving email. The processes on your computer will just be a bit slower but it would be unusual for you to even notice the change in speed.

Your phones is configured to call and register with our PBX server every 60 seconds. It should re-register on its own. When it does, the 'No Service' error message will be replaced by the normal phone display. Sometimes the phone will take 2 cycles - or 120 seconds to re-register.

To test to see if your phone has service:

  • Dial *55. If you hear Music on Hold, your phone has service.
  • If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
  • If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
  • Select 'Restart Phone' and confirm "Restart Phone'
  • Wait for your phone to restart and if the normal phone display reappears, you have service.
Support (1)

Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

VoIP (6)

Coming soon.

Coming soon?

Coming soon.

A 'No Service' error message on your Aastra phone may be a 'true' message or a 'false' message. It was 'true' at the time the phone created the error message but the phone may have reestablished service prior to the error message being replaced with the normal phone display (your name and ext number).

The 'No Service' error message is usually the result of a temporary loss of Internet connectivity. It could only be for several milliseconds (ms) or 1/2 second. This will not be obvious to you on your computer even if you are surfing or sending and/or receiving email. The processes on your computer will just be a bit slower but it would be unusual for you to even notice the change in speed.

Your phones is configured to call and register with our PBX server every 60 seconds. It should re-register on its own. When it does, the 'No Service' error message will be replaced by the normal phone display. Sometimes the phone will take 2 cycles - or 120 seconds to re-register.

To test to see if your phone has service:

  • Dial *55. If you hear Music on Hold, your phone has service.
  • If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
  • If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
  • Select 'Restart Phone' and confirm "Restart Phone'
  • Wait for your phone to restart and if the normal phone display reappears, you have service.

Coming soon.

Shared Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Shutdown all computers and other appliances (printers, etc.) connected to
    the network (LAN),
  4. Let everything sit for a 3 minutes,
  5. Plug the electricity into the modem and wait a minute,
  6. Plug the electricity into the router and wait a minute,
  7. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  8. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  9. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

  1. Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

  1. Unplug the electricity from the modem, the router and the phone(s),
  2. Disconnect the Ethernet cable between the modem and the router,
  3. Let everything sit for a 3 minutes,
  4. Plug the electricity into the modem and wait a minute,
  5. Plug the electricity into the router and wait a minute,
  6. Reconnect the Ethernet cable between the router and the modem and wait a
    minute,
  7. Plug the electricity into the phone(s) and the phone(s) will reboot, and
  8. Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.