Hosted VoIP Features

Auto Attendant

Your SaaS 44° Auto Attendant (IVR) lets your customers "Press 1 for Sales", "Press 2 for Support." or “Press 3 for Directions”. It's easy to use and lets you manage and customize your unique “message”. Be creative - use your Auto Attendant to promote special offers or to announce new products or services.

Company Directory

SaaS 44° Hosted VoIP VoIP is equipped with a spell by name company directory. Callers are prompted to spell the first three letters of a persons first or last name. They are automatically connected to the requested extension.

Caller ID

Caller ID displays the callers number and the name associated with the callers telephone number.

Voicemail

Every SaaS 44° Hosted VoIP extension has voicemail. You can access your voicemail by:

  • Dialling *98 on your office extension and following the prompts.
  • Dialling in remotely from any outside phone and following the prompts.
  • Receiving audio (.wav) files attached to an email sent to your Inbox.

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Voicemail to Email

Sometimes referred to as unified messaging, you will receive an email whenever you receive a voicemail. An audio file (.wav) is attached to the email so you can listen to your voicemail on your computer, wherever you are.

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Call Forwarding

Every SaaS 44° Hosted VoIP extension can be enabled to forward calls directly to an alternate internal extension or to an external phone number. If you are seldom in your office, have your calls forwarded directly to your cell phone. If you can't answer your cell phone, the caller can leave a voicemail.

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Find Me/Follow Me

Every SaaS 44° Hosted VoIP extension can be enabled to forward calls either in sequence or at the same time to a list of numbers. If you don't answer your office phone after a specified number of rings, your calls will be forwarded to your cell or home phone. If you can't answer your cell phone, the caller can leave a voicemail.

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Music on Hold

Music on Hold is disabled by default. Customers can request that Music on Hold be turned on and, if they choose, send us an MP3 file containing their own mix of music or audio content. Use Music on Hold creatively to announce specials, new products or promote local musical talent. SaaS 44° complies with all applicable copyright legislation and remits an annual tariff to The Society of Composers, Authors and Music Publishers of Canada (SOCAN) for the benefit of all Canadian musical artists.

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Nights/Weekends

Have a small office that opens when your first employee arrives and closes when your last employee leaves at night? Nights/Weekends lets you switch your phone system between two sets of messages - one for when the office is open for business and the other with an alternate set of messages for when the office is closed.

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Conference Rooms

Just dial the conference extension number, enter the password, announce you are joining and you are in. A conference bridge will support as many internal and external participants as your Internet connection will allow.

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Call Queues

Call queues are used to hold, and then distribute incoming customer calls to customer service representatives as they become available. There are various options available as to how calls will be allocated between your customer service representatives.

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Ring Groups

Ring groups may be set up so that callers who are very important to you will be handled by the next available customer service representative. Dialling a particular extension will ring all the customer service extensions included in the group. When one of the extensions is answered, the ringing stops. After a specified number of rings, the customer call will be routed to voicemail.

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Zimbra/VoIP Integration

Click on a phone number in an email message to call that number. Your phone rings and you're connected. Or you can drag and drop the name of a Contact to the Asterisk Zimlet, choose the number you wish to call and click OK. Your phone rings and you're connected.

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