How do I set up my Zimbra/BlackBerry Enterprise Activation?

Before you start your SaaS 44° Zimbra/Blackberry Enterprise Activation, we recommend you back up your BlackBerry data to your BlackBerry Desktop Manager.

We also recommend you backup your BlackBerry data on a regular basis in order to save changes made to your BlackBerry user profiles, custom settings and other features that are not part of the Zimbra/BlackBerry sync process.

Please Note: If this is the first Enterprise Activation done on the Blackberry, please proceed. If the BlackBerry has a prior Enterprise Activation and has not been wiped, it will be necessary to wipe the BlackBerry before continuing.

The Zimbra/BlackBerry Enterprise Activation procedure is as follows:

  • Open the BlackBerry Settings or Options icon on the Blackberry desktop,
  • Open Advanced Options,
  • Open Enterprise Activation,
  • Enter your Zimbra Collaboration Suite email address,
  • Enter the 4 character Zimbra Collaboration Suite/BlackBerry
    sync login password sent to you by SaaS 44°,
  • Open menu and select Activate, and
  • Wait until activation completes.

Please Note:

Activation

Occasionally the activation process will take two, and sometimes three, attempts before it is successful. Wireless processes are sensitive to signal strength and other factors outside our control. We recommend you obtain as strong a signal as possible (4 or 5 bars) and that the BlackBerry remain stationary until the sync is completed.

Activation typically takes from 15 minutes to an hour depending on the amount of data being synced. During the activation process it is best not to make or answer phone calls as it may interfere with the activation process.

If your initial activation is not successful, please repeat the process again several more times. Please double check that your email address and login password are correct before each attempt. If you are not successful after 3 attempts, please contact support(@)saas44.com.

Please note that the Zimbra Collaboration Suite/BlackBerry sync login password sent to you by SaaS 44° is valid for 72 hours. If you have not completed your activation within 72 hours, contact us and we will provide you with a new password.

BlackBerry Email

Your BlackBerry email folders will be populated with all email received and sent after the date and time of activation. We can not sync your email archive.

You control how long the email is retained on your BlackBerry. Go to your Messages icon, open Messages, open Messages Options, open General Options, scroll down to Keep Messages and choose Change Option and set the time frame that suits your needs.

Your Zimbra email is sent to your BlackBerry Messages Inbox. A separate mailbox icon for you(@)yourcompany.com will not be created on your BlackBerry home screen.

If you have a push email profile set up for your you(@)yourcompany.com email, you will want to delete that profile at your Mobile Device Service Providers UI to avoid receiving two copies of every email sent to you at your you(@)yourcompany.com email address.

All other push email profiles set up on your BlackBerry at your Mobile Device Service Providers UI will continue to operate as before.

BlackBerry Address Book

Your you(@)yourcompany.com Address Book will be synced with to your BlackBerry Address Book and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra Address Book and all changes will be synced.

BlackBerry Calendar

Your you(@)yourcompany.com Calendar will be synced with to your BlackBerry Calendar and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra calendar and all changes will be synced.

BlackBerry Tasks

Your Zimbra Tasks will be synced with to your current BlackBerry Tasks and vice versa. In the event of duplication, just delete the duplicates in either your BlackBerry or your Zimbra Tasks and all changes will be synced.

Data Charges

Data transfer charges are not part of your SaaS 44° monthly subscription. They are based on the plan you have with your Mobile Device Service Provider. The average to moderate user of the Zimbra/BlackBerry sync will add about 3 to 4 MB's of additional data transfer each month to their current level. It may be substantially more if you receive and open large attachments. Therefore, you may wish to take steps to adjust your data plan with your Mobile Device Service Provider.